Shaheen Reisen, owner Shahbaz Arshad Ahmad,
Martinstraße 87 64285 Darmstadt
Telephone: +49 (0)6151-3688525
The travel agent acts as part of his service on these pages exclusively as an agent for services (flights, package tours, hotel bookings, rental cars, etc.). In the case of a booking, the contracts relating to the service are concluded exclusively between the customer and the respective service provider/tour operator. The following general terms and conditions therefore apply exclusively to brokerage activities. You have no influence on the conditions under which the arranged trip takes place.
Reference is made to the relevant general terms and conditions of the tour operator or other service provider. Separate regulations and restrictions may apply to the service selected by the customer.
The contractual obligations of the travel agent are limited to the mediation of the offered and existing trips or services. Carrying out the trip or providing the services themselves is not part of the services of the travel agent.
The information and services contained on the travel agent's website do not constitute any assurance or guarantee.
Insofar as the travel agent has not undertaken a corresponding contractual obligation by means of an express agreement with the customer, the travel agent is not liable for the conclusion of contracts with the travel company to be mediated that correspond to the booking request.
Without an express agreement or written assurance, the travel agent is not liable for defects in the provision of services and personal injury or property damage that the customer may incur in connection with the mediated travel service. This does not apply to the mediation of several main tourist services (according to the legal concept of a package tour), insofar as the travel agent has justified the appearance of providing the intended travel service on his own responsibility in accordance with § 651 a Para. 2 BGB.
The travel agent's liability for culpable breach of agency obligations remains unaffected by the above provision.
Insofar as any breach of duty does not affect the main contractual obligation of the travel agent, liability is limited to intent or gross negligence.
Flight tickets are usually sent directly to the customer by post. In exceptional cases, tickets are deposited with the airline for the customer. Electronic tickets are issued in a dedicated machine at the airport.
In the case of package tours, hotel or rental car bookings, you will receive the documents by post (in the case of package tours, possibly also at the airport). However, the customer will be informed of this separately.
The travel agent strongly advises customers to take out travel cancellation insurance .
Since we are dependent on the information provided by third parties (tour operators or authorities) for this information and the relevant provisions can be changed at any time, we give no assurance or guarantee that this information is correct, complete or up-to-date. Liability is excluded to the extent permitted by law.
The travel agent can only issue an order confirmation for the booking of a customer after the money has been received.
This website is intended for the personal, non-commercial use of the customer. Customer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, censor, create derivative works from, assign, or sell any information, software, products or services available from this Website. The customer may not use this website and this service in such a way that the applicable law of the Federal Republic of Germany and these Terms of Use are violated.
If any provision of this Agreement is found to be invalid or unenforceable as a result of applicable law, the invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision. All other provisions remain in effect.
An assignment of any claims (rights and obligations) from the agency relationship as well as claims in connection with this agency contract to third parties is only permitted with the prior written consent of the travel agent. The booking order is processed taking into account the applicable data protection regulations. For the purpose of executing the booking order, personal data of the person making the booking is collected, stored and passed on. The booker expressly agrees to this data processing and transmission. If the customer's data is to be deleted, the travel agent will of course comply with this request completely and immediately. However, personal data can only be deleted after all open transactions have been completed.
In business transactions with merchants, legal entities under public law, the place of jurisdiction for lawsuits is the registered office of Shaheen Reisen, Shahbaz Arshad Ahmad in Darmstadt.
Personal data will only be forwarded to companies involved in the booking. Personal data will not be passed on to third parties for other purposes. All data collected will be treated confidentially.
Martinstraße 87 64285 Darmstadt
Telephone: +49 (0)6151-3688525
I. Scope
Shaheen Reisen, Shahbaz Arshad Ahmad, hereinafter referred to as the travel agent, sets the following general terms and conditions for every business relationship with its customers and all those on a booked trip participating persons, hereinafter referred to as customers.The travel agent acts as part of his service on these pages exclusively as an agent for services (flights, package tours, hotel bookings, rental cars, etc.). In the case of a booking, the contracts relating to the service are concluded exclusively between the customer and the respective service provider/tour operator. The following general terms and conditions therefore apply exclusively to brokerage activities. You have no influence on the conditions under which the arranged trip takes place.
Reference is made to the relevant general terms and conditions of the tour operator or other service provider. Separate regulations and restrictions may apply to the service selected by the customer.
II. Travel agency contract
Upon completion of the booking process, the customer commissions the travel agent to arrange a package tour, flight or other service provided by an organizer or third-party provider.The contractual obligations of the travel agent are limited to the mediation of the offered and existing trips or services. Carrying out the trip or providing the services themselves is not part of the services of the travel agent.
III. Limitation of Liability
The travel agent uses reasonable efforts to verify the accuracy of the information published on this website. The travel agent does not guarantee that this information is error-free. The information and services published on this website are subject to regular changes. The travel agent expressly reserves the right to make improvements and/or changes to this website at any time.The information and services contained on the travel agent's website do not constitute any assurance or guarantee.
Insofar as the travel agent has not undertaken a corresponding contractual obligation by means of an express agreement with the customer, the travel agent is not liable for the conclusion of contracts with the travel company to be mediated that correspond to the booking request.
Without an express agreement or written assurance, the travel agent is not liable for defects in the provision of services and personal injury or property damage that the customer may incur in connection with the mediated travel service. This does not apply to the mediation of several main tourist services (according to the legal concept of a package tour), insofar as the travel agent has justified the appearance of providing the intended travel service on his own responsibility in accordance with § 651 a Para. 2 BGB.
The travel agent's liability for culpable breach of agency obligations remains unaffected by the above provision.
Insofar as any breach of duty does not affect the main contractual obligation of the travel agent, liability is limited to intent or gross negligence.
IV. Completion of the mediation order
By filling out the information fields and completing the purchase process, the customer commissions the travel agent to mediate a transport service or other service that will be provided by a third service provider. The customer is bound to the booking order for a maximum of 72 hours. If the travel agent or the service provider has not confirmed the booking in writing, by e-mail or by telephone by this time, the customer is no longer bound to the order.V. Booking Confirmation
The customer must immediately check the correctness of the booking confirmation sent to him and, if necessary, immediately point out any inaccuracies or deviations. If the customer does not comply with this obligation, the travel agent can limit or even exclude his liability in relation to him.Flight tickets are usually sent directly to the customer by post. In exceptional cases, tickets are deposited with the airline for the customer. Electronic tickets are issued in a dedicated machine at the airport.
In the case of package tours, hotel or rental car bookings, you will receive the documents by post (in the case of package tours, possibly also at the airport). However, the customer will be informed of this separately.
VI. Rebooking, termination and cancellation
The rebooking or cancellation of a booked and confirmed trip is only possible in accordance with the conditions of the tour operator or service provider. Cancellation or rebooking of the trip may incur additional costs. The type of service and the time between the cancellation and the flight/product ordered are generally decisive for calculating the cancellation costs. The travel agent will provide the booking party with information to the best of their knowledge and belief, but is not liable for its correctness or completeness. In addition to the cancellation fees of the service providers, the travel agent charges a processing fee of up to €100.00 per ticket for flight bookings or per transaction for other travel services (e.g. hotel or rental car bookings). This also applies in the eventThe travel agent strongly advises customers to take out travel cancellation insurance .
VII. References to passport, visa, foreign exchange or health regulations
In the case of references on this website to passport, visa, foreign exchange or health regulations at the customer's travel destination, it is assumed that the customer is a German citizen, if this is not the case, please contact your local embassy or consulate for this information.Since we are dependent on the information provided by third parties (tour operators or authorities) for this information and the relevant provisions can be changed at any time, we give no assurance or guarantee that this information is correct, complete or up-to-date. Liability is excluded to the extent permitted by law.
VIII. Your Warranty, Liability
Any speculative, false or fraudulent reservation, or any reservation made in anticipation of increased demand is prohibited without restriction. Travel booking facilities on this website may only be used to make legitimate bookings for the customer or for another person on whose behalf you are lawful and authorized to act.IX. Miscellaneous
Some of the travel services we offer are fed directly from international travel booking systems or there are direct links to them. Such travel offers often contain regulations in English, which can also have an impact on the type and scope of the travel service offered. The customer hereby acknowledges that in relation to the respective travel provider, such English language information also has an effect on him. In the event of difficulties in understanding, the customer can receive help via the specified service numbers.The travel agent can only issue an order confirmation for the booking of a customer after the money has been received.
X. Use of the Website
The use of this website is granted by the customer under the conditions of consent to the following regulations. If the customer does not agree with these regulations, then he is not authorized to use this website.This website is intended for the personal, non-commercial use of the customer. Customer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, censor, create derivative works from, assign, or sell any information, software, products or services available from this Website. The customer may not use this website and this service in such a way that the applicable law of the Federal Republic of Germany and these Terms of Use are violated.
XI. hyperlink
On this website, links are made available to the customer as information. The tour operator does not control such websites and is not responsible for their content. The inclusion of any hyperlink from such websites does not imply endorsement of the material on such websites or any association with their operators.XII. General and prohibition of assignment
This regulation and the contractual relationships between the travel agent and the customer are subject to German law.If any provision of this Agreement is found to be invalid or unenforceable as a result of applicable law, the invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision. All other provisions remain in effect.
An assignment of any claims (rights and obligations) from the agency relationship as well as claims in connection with this agency contract to third parties is only permitted with the prior written consent of the travel agent. The booking order is processed taking into account the applicable data protection regulations. For the purpose of executing the booking order, personal data of the person making the booking is collected, stored and passed on. The booker expressly agrees to this data processing and transmission. If the customer's data is to be deleted, the travel agent will of course comply with this request completely and immediately. However, personal data can only be deleted after all open transactions have been completed.
In business transactions with merchants, legal entities under public law, the place of jurisdiction for lawsuits is the registered office of Shaheen Reisen, Shahbaz Arshad Ahmad in Darmstadt.
XIII. Force majeure Force
majeure that completely or partially prevents the tour operator from fulfilling his obligation releases him from fulfillment until the force majeure ceases to exist.XIV. Severability clause
The ineffectiveness of the mediated travel contract does not affect the associated mediation contract.XV. data protection
The booking order is processed taking into account the applicable data protection regulations. Personal data is collected, stored and passed on in order to process and carry out the customer's order to the travel agent. The customer expressly agrees to this data processing and its transmission.Personal data will only be forwarded to companies involved in the booking. Personal data will not be passed on to third parties for other purposes. All data collected will be treated confidentially.